• “United Arab of Emirates is our country of domicile” and stipulate that the
  governing law is the local law.
• Visa and Master Card) and which currencies will be accepted for payment
• We will not trade with or provide any services to OFAC and sanctioned countries.
• Customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website.
• Cardholder must retain a copy of transaction records and Merchant policies and rules.
• User is responsible for maintaining the confidentiality of his account.

Your Account and Access to Website:

In order to make any online purchase, you will need to register with the Website by giving certain personal identification information. It is your responsibility to ensure that the user name and password to access the Website is kept confidential. If you have any reason to believe that your user name and password is being, or is likely to be used by third parties, you should inform us. We shall have the right to refuse access, terminate or remove the account or edit the contents at any time without notice.

The right to use or access the Website granted to you is a limited, revocable, non-exclusive right for personal use of the Website. You are not authorized to (i) modify the Website (ii) download or copy account information for the benefit of another seller (iii) utilize data mining, robots, or similar data gathering and extraction tools. You must use the Website for lawful purposes only and must not use for fraudulent or other unlawful activity.

Access to this site or to the Services may be limited to a maximum number of times and/or duration in a given period of time. This site or certain parts of this site may contain adult or mature content. To access and view such content, you must be (and you represent that you are) at least 18 years old. If you permit children to access and view this site, you are responsible for supervising such access and determining which content or Services may be appropriate for children and which may not. Note that through this site or certain parts of the site it may be possible for children to make available publicly personal information relating to themselves.

You agree not to access this site by any means other than through the interface that is provided by PROFILM for use in accessing the site.

Orders, Price, Payment & Deliveries:

The order placed by you through the Website shall be deemed an offer from you to buy the product(s) specified as per the order from PROFILM(“Order”). On receipt of the Order, the Website will automatically generate an e-mail confirming receipt. Your receipt of Order receipt confirmation e-mail is only an acknowledgement of receipt of your Order and does not constitute an acceptance of your Order by PROFILM.

PROFILM lists availability information for products on the Website. Please note that the stock situation changes dynamically, you will be informed by e-mail if any product(s) you have ordered is/are out of stock for any reason and an estimated availability date will be provided. Subject to availability of the product(s) ordered, PROFILM will confirm its acceptance by e-mail confirming the dispatch of the product(s) to your address as specified on your Order (“Acceptance E-mail”). The Order shall be deemed as accepted by PROFILM on your receipt of Acceptance E-mail, failing which, the order will be cancelled.

You shall have the right to cancel your Order any time prior to your receipt of Acceptance E-mail without any liability. Any cancellation after receipt of Acceptance E-mail shall be subject to reimbursement of certain charges (“Cancellation Charges”) to cover the cost of expenses (including shipment charges) incurred by PROFILM.

The prices and delivery terms specified in the Website are of PROFILM office, Dubai, UAE; these include the cost of usual packing; and are exclusive of all taxes and duties. You will be responsible for delivery cost and payment of all charges associated with the purchase of products from us and you shall agree to bear all applicable taxes/VAT levied thereon.

You shall have the option to make the payment either by direct transfer to our bank account or by online payment through the secured payment gateway facilities using your own credit cards. The delivery of the products shall be made only on receipt of advance payment for the product(s) and shipment.

COD (Cash On Delivery) for U.A.E Customers Only:

If you are not comfortable making an online payment on PROFILM, you can opt for the Cash on Delivery (COD) payment method instead. With COD you can pay in cash at the time of actual delivery of the product at your doorstep, without requiring you to make any advance payment online.

The prices and specifications of all products listed on profilm.ae are subject to change without prior notice owing to stock availability.

The delivery of the products shall be made either directly by PROFILM or through third party courier/logistic services providers on all days except on Fridays and National holidays.

Exchange & Return Policy: (Please check our Return Policy)

Exchange or Return is possible only within seven (7) days of purchase from date of delivery subject to the terms herein: In case if you wish to Exchange or Return the product(s), please contact us on the address given in Contact Details for approval and further actions.

Exchange or Return shall be made provided the product (including the unit carton) is returned unused and unopened (original seal not broken) along with accessories. The refund for products Returned will only be in the form of PROFILM Credit Vouchers / Credit Memo, to be redeemed within a period of 6 months. No cash refund is possible.

Customers are required to return items directly to our store. Please note that all return shipment charges will be the responsibility of the sender. PROFILM will not be held liable for any lost or damaged shipments during the return process. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value to ensure their safe return.

If a defect is discovered after opening/using the product, your product is covered under repair/replacement warranty of the manufacturer.

Please note profilm.ae is a retailer only and the obligation for warranty rests with manufacturer of the product as per the warranty condition listed on the warranty information.

Exchanges:

Please allow 3-5 business days for mail-in exchanges to be processed

Refunds & Credits:

Once we receive and inspect your item(s), we will credit your account. Please allow 5-7 days for a credit to appear on your account. In most cases, we will issue your refund in the same way you made the original purchase. If payment was made by check, the refund check will be issued no sooner than 10 business days after the date of purchase. Please note: we can only refund the original purchase price after bank charges deduction. Shipping and handling fees are nonrefun¬dable.

Limitations of Liability:

The total liability of PROFILM/brand/manufacturer/distributor on any claim, whether in contract, warranty; tort, product liability; and copyright, trademark, trade secret, patent and other intellectual property rights infringement; or otherwise, arising out of, connected with, or resulting from the performance or non-performance of any agreement resulting here from or from the sale, delivery resale, repair, replacement or use of any product or the furnishing of any service, shall not exceed the price allocable to the product or service which gives rise to the claim.

PROHIBITED AND RESTRICTED USER CONTENT:

In consideration of being allowed to use the Website, you agree that the following actions shall constitute a material breach:

Collecting information about the Website or users of the Website without our written consent; Modifying, framing, rendering (or re-rendering), mirroring, truncating, injecting, filtering or changing any content or information contained in the Website, without our written consent.

Using any deep-link, page-scrape, robot, crawl, index, spider, click spam, macro programs, Internet agent, or other automatic device, program, algorithm or methodology which does the same things, to use, access, copy, acquire information, generate impressions or clicks, input information, store information, search, generate searches, or monitor the Website or any portion thereof; Accessing or using the site for commercial or competitive purposes; Disguising the origin of information transmitted to, from, or through the Website.

Impersonating another person; Distributing viruses or other harmful computer code; Allowing any other person or entity to impersonate you to access or use the Website; Using the Website for any purpose in violation of local, state, national, international laws Using the Website in a way that is intended to harm, or a reasonable person would understand would likely result in harm, to the user or others Circumventing any measures implemented by us aimed at preventing violations of the Terms of Use.

Privacy Policy & Safeguarding your Data:

As PROFILM registers users to enable us to provide you with our various products and/or services, we ask you to provide us with your information. Your information and records described above (hereinafter referred to as the “Information”) will be stored and maintained in our database only and will be kept in confidence by us. We will safeguard, according to strict standards of security and confidentiality, any Information our customers share with us. We will permit only authorized employees, who are trained in the proper handling of customer information, to have access to that Information.

When you register or make a purchase with profilm.ae , we would be using the information to serve you better. Below is a list information we store:

• . Name and contact details
• . Transaction history
• . Communications record
• . Profile: age, gender

PROFILM, on your acceptance, will send regular newsletters via e-, with an intention of keeping you updated with the latest progress on your order/delivery/status or marketing promotional offers. If you would like to correct, update or delete the Information stored in our database, or if you would like to stop receiving further marketing materials, emailers, newsletter from us, or if you have any question or comment about our privacy policies, simply unsubscribe or feel free to contact us. If you do not wish to continue to receive marketing from us and/or selected third parties you can click on the link located at the bottom of the email and follow the instructions in order to be removed from all future mailing. Alternatively you can opt-out by visiting ‘Manage My Account’ in ‘My Account’ on the PROFILM website. You can access ‘My Account’ once you are logged in to your PROFILM account.

For visitors to the Website, our web server, on specific occasions, recognizes and stores your computer’s IP address. This is used only as a support feature to ensure our customer’s identity. Your computer provides this information automatically each time you log on, unless you have activated blocking technology available in some browsers. We also may combine your IP with other information you provide us like your e-mail address. You provide this information when, for example, send us an e-mail, fill out a registration, answer a survey, complete a fulfillment order or sign up for a site newsletter.

If you object to your Information being transferred or used as stated above, please do not use the Website.

Please be advised that our company is not responsible for collection, disclosure and/or use of your personal information provided by you to any third party’s website which is linked to or from our web site. Your access to such linked website, and your providing personal information to such linked website, are entirely at your own risk.

Reviews, Comments, Communications and Other Content:

You may post reviews, comments and other content; send communications; and submit suggestions, ideas, questions or other information, as long as the content is not illegal, abusive, defamatory or infringing of intellectual property rights and does not contain software viruses or any form of spam. PROFILM reserves the right (but not the obligation) to remove, delete or edit any content that in our sole judgement violates these conditions of use and/or terminate your permission to access or use the Website.

Product Visuals:

While we endeavor to place appropriate pictures of the products, it must be understood that that the actual pictures, colour, dimensions and other may not actually reflect the original product’s colour, dimensions and other of the original product. The pictures shown here therefore are taken as being placed for illustrative purpose only.

COPYRIGHT – OWNERSHIP OF SITE CONTENT

PROFILM does not transfer title to any Site content downloaded or used by User. Site content, including its selection and arrangement, is owned by SONY and/or their content and technology providers and is protected by copyright and other laws. Limited permission to use Site content (for the purposes stated in the preceding section) is specifically conditioned on User’s recognition, observance and retention of all copyright, trademark and other proprietary notices in Site content, and all proprietary and other intellectual property rights of PROFILM and/or content and technology providers, in Site content. User shall not have any ownership rights in any e-mail address, URL or other personal identifier that may be allocated to, or chosen by, him or her for the purposes of any Services available through this site and User’s limited rights to use such identifier/address shall continue only for so long as User’s registration/User account remains valid for access to this site or the relevant Service. After termination of such validity by PROFILM for any reason, PROFILM shall be free to use and/or allocate to other Users any such identifier/address. Any unauthorised use or copying of Site content, or use of Site content which breaches these Terms (or their spirit) may violate trademark, copyright and other proprietary rights, and civil and criminal statutes. Users shall not use any Site content (or any other content made available through this site) in any manner that infringes any trademark, copyright or other proprietary rights. PROFILM reserves all rights with respect to such unauthorised use or breach of these Terms.

NO LIABILITY – USER CONTENT AND SITE USE

The materials, information and opinions (which may include User content) included and/or expressed in or on Forums (or via any other means of accessing User content) are not necessarily those of (or endorsed by) PROFILM or related entities. All User content should be considered expressions of opinion only and not statements of fact. Any User content and/or Services you obtain or use, or convey through site use, including use of any Forums, will be at your own discretion and risk and are subject to the disclaimers and liability limitations in these Terms. The security of this site and User content cannot be guaranteed.

You understand that whenever you release personal or other information online – for example, via message boards or chat rooms and other Forums – that information can be collected and used by people you do not know. While PROFILM makes all reasonable commercial efforts to protect your personal information and privacy, it cannot guarantee the security of any information you disclose online. You make such disclosures at your own risk. Except in relation to personal information submitted by a User for the purposes of registration or opening or updating that User’s account (in relation to which PROFILM makes all reasonable commercial efforts to protect your privacy), PROFILM shall not be liable in respect of (and disclaims all liability in relation to) User content submitted to an area of the site designated as (or expected to be) a private, personal or limited access area of the site which becomes available to persons other than the User who submitted the User content. Similarly, PROFILM shall not be liable in respect of (and disclaims all liability in relation to) any non-availability of User content submitted to an area of the site designated as a public area of the site or other Forums where Users other than the User who submitted the User content may gain access to such content.

PROFILM is under no obligation to become involved in any dispute that you have with other Users or in any incident that you are party to with other Users, or that are affected by or otherwise related to this site.

PROFILM disclaims all liability relating to any User content, including any error, virus, defamation, libel, obscenity or inaccuracy contained in any User content, whether or not arising under the laws of copyright, libel, privacy or otherwise, any prohibited User content and any other User content.

PROFILM disclaims all liability for unauthorised use (by other Users) of User content, and disclaims (without limitation) all liability for use of User content which breaches any copyright, trademark rights or other intellectual property rights of any other User or person. User is solely responsible for any damage (including to Site content) resulting from use (or submission) of any User content or the site (including disputes and incidents described in the preceding sections) and related transactions or occurrences.

PROFILM shall have no responsibility for unauthorised access to User’s account, or automatic forwarding of messages and/or viruses (caused by viruses or otherwise) to persons whose details have been submitted by a User for inclusion in, any on-line address book available through this site.

The limitations on and exclusions of liability in these Terms apply regardless of whether the liability is based on breach of contract, tort (including negligence or defamation), strict liability, breach of warranties, or any other legal theory.

NO WARRANTIES – SITE SERVICES AND SITE CONTENT

All Site content and Services are provided “as is” and “as available” and PROFILM expressly disclaims, to the maximum extent permitted by applicable law, any warranties and representations of any kind (Warranties) with respect to Site content and Services, either expressed or implied, including any implied warranties of merchantability, satisfactory quality, fitness for a particular purpose and non-infringement of third party intellectual property rights.

Without limitation:

PROFILM gives no Warranty that Site content is appropriate, available or permitted for use in all locations, that it is virus-free or as to its interoperability with any hardware, software or content or as to User’s ability through this site to access or interact with any other service providers, networks, users, or informational or computing resources through the internet. Those who access this site and use Site content and/or Services are responsible for compliance with all applicable law and regulations, including any applicable local laws. Although PROFILM has attempted to verify the accuracy, reliability and currency of all Site content, including (as applicable) product, services, support and other details and descriptions obtained from third parties, PROFILM gives no Warranty as to the accuracy of any statements in this site. Any materials, products, support, services or information at or referred to in this site may be out of date. PROFILM makes no commitment to update Site content. PROFILM disclaims any liability or responsibility for any errors or omissions in Site content (except insofar as such disclaimer would be inconsistent with its warranties and other terms and conditions related to product or service sales, if any, by PROFILM). Any decisions based on information contained in Site content (or User content) are User’s sole responsibility.

PROFILM gives no Warranty that functions or Services available through and other User interactions with the site will be constantly available, uninterrupted, secure or error-free, that defects will be corrected or that this site or the server that makes it available are free from viruses or other harmful components. PROFILM assume no responsibility, and are not liable for, any damage to (or loss of data from), or viruses that may infect, your computer equipment or other property on account of your access to, or use of this site including downloading any images, software or other Site content. If use of Site content results in the need for servicing, repair or correction in equipment or data, User assumes all costs in that regard. Information in Site content (and User content) does not constitute legal, professional, financial or medical advice and should not be relied upon. Site content containing forward-looking statements or statements of intention should not be relied upon. Sony reserves its right not to act in accordance with any such statements. This site may contain references to specific PROFILM products and services that may not be or may not be readily available in a particular country. Any such reference shall not be taken as implying or warranting that any such products or services shall be available at any time in any particular country.

Where applicable law prohibits or limits PROFILM’ exclusion of Warranties as set out above, PROFILM excludes, disclaims and limits such Warranties only to the maximum extent permitted by applicable law. NO LIABILITY – SITE CONTENT

PROFILM and all other persons involved in creating, producing, hosting or delivering Site content shall not be liable for any direct, indirect, special, incidental, consequential or punitive damages, including in respect of loss of data, loss of profit, business interruption or time incurred or damages of any other nature (including arising out of negligence and other torts) that result from the use of, or the inability to use, Site content, even if PROFILM or an authorized representative has been advised of the possibility of such damages. Applicable law may not permit the liability exclusions in this section in all cases. The liability exclusions in this section apply only to the maximum extent permitted by applicable law.

In no case will PROFILM’ liability for damage and loss (whether in contract, negligence, tort or otherwise) exceed the amount paid by User for accessing this site (except as otherwise prescribed by mandatory, applicable law).

Nothing in these Terms shall exclude PROFILM’ liability for death or personal injury arising from PROFILM negligence.

HYPERTEXT LINKING TO AND FROM THIS SITE

You must seek and obtain the written consent the operator of this site before creating any link to this site. Deep linking is strictly prohibited. All authorized links to this site must be to the home page of the site, must make it clear that this site and the Site content are distinct from the website containing the link and must make it clear that this site is owned and/or operated by PROFILM. PROFILM may provide, or third parties (with consent as above) may provide, hypertext links to and/or from other internet websites or resources. The inclusion of such links in this website is for convenience only and does not imply endorsement by PROFILM of the other website or any association with the operators of that site. PROFILM encourages discretion when browsing its or external websites and resources. Some websites may contain or link Users to websites containing information that may be considered inappropriate or offensive. External websites may send their own cookies to Users, collect data and/or solicit personal information. User’s visiting of any external websites via links from this site is entirely at User’s own risk.

PROFILM has not confirmed the accuracy or reliability of any information in external websites or resources linked or accessed via this site, or which link to Sony’s site(s). Sony shall not be responsible or liable for any content, advertising, products, support, services or other materials on or available from such external websites or resources. Sony shall not be responsible for the accuracy, copyright compliance, legality or decency of material contained in external websites or resources. PROFILM shall not be responsible for, and disclaims all warranties, express and implied, as to, the accuracy, validity, legality, copyright compliance, decency or otherwise of any materials or information contained in external websites or resources. PROFILM shall not be liable, directly or indirectly, for any damage or loss caused or allegedly caused by the use of or reliance on any content, products, support or services available on or through any external websites or resources.

Without limiting the above, PROFILM does not make any representations or warranties as to the security of any information (including credit card and other personal information) a User might be requested to give any third party through linked websites and User waives any claim against PROFILM with respect to such matters. These Terms and the contents of this site are subject to copyright.

Applicable Law and Jurisdiction:

By accessing and using the Website; and purchasing online, you agree that your access and use of the Website, online purchasing is subject to these terms and conditions, as well as all applicable laws, as governed and interpreted pursuant to the laws of UAE.