For Online Purchases Only
Note: – This policy is only applicable for online orders and does not apply for orders collected in PROFILM outlet, warehouse, or office.
•  Articles are accepted for return in case of any manufacturing defect if returned in an unused condition within 7 days from the date of delivery.
•  You may return any article subject to our acceptance on the condition that it was not worn, damaged, resized, engraved or altered.
•  On receipt of the product, our quality assurance department will review the condition and make a declaration of acceptance or non acceptance.
•  On the basis of the declaration, we will inform you the status within 7 working days of receiving the product.
•  On acceptance for product return, we will process your request for the refund within 7 working days.
•  Refunds on the purchases made with the credit card will only be credited to the same card. Please allow one month billing cycle in order for your credit card to appear.
•  International Shipping charges (for all items shipped outside The United Arab Emirates) will be deducted for all returns based on the applicable shipping charges.

• Items bought through Promotional offers are not eligible for return.

How to proceed with your return

Call our Customer Service Department on  +971501863868 or send a mail to [email protected]
Include all original packaging and collateral material.
Please provide at least the following information in your return request package.
•  Online Order Number
•  Reason for Return
•  Your contact details

Insure Your Package
Be sure to ship your item fully insured, and request a return receipt for confirmation that your shipment has reached its destination.
Return shipment charges will be bear by the sender and PROFILM will not be responsible for lost or damaged shipment
Please note that returns without any of the above information, uninsured or improperly packaged may not be accepted.

All return packages to be mailed to:

Attention: PROFILM

Head Office

PROFILM, P.O.Box 63818, Shop A44, Wasl Souq, Al Maktoum Hospital Street, after Fish Round About, Dubai, United Arab Emirates

Tel: +971501863868 Email: [email protected]

Working Hours: 

Saturday – Friday: 10:00 am – 10:00 pm 
Sunday: Closed
Following the above mentioned instructions will enable us to process your return effectively.
If you have any questions about our return procedures, please contact us or call  +971501863868 . Please note that return shipment charges would have to be borne by the sender.